Find your answers here! Call us if you have more questions.

Do you have any age restrictions on who can rent?

Anyone who is 18 years and older can rent! We will need a valid driver’s license to hold while you are out on the water. If you are under 18, you must be accompanied by an adult. Please give us a call for further questions.

Can my kids paddle their own kayak?

Sure, they can! We have boats that are specifically designed for younger paddlers. As long as the kids have been on the kayak, they will do fine. Beginners are welcome too! It is required that an adult is present to supervise the whole time of the excursion. With our experience, anyone under the age of 10 has a challenging time using the paddle boards while it’s much more easier using kayaks.

Do you allow pets on the boats?

At Swan River, we do not allow pets. We paddle very closely to the river banks where abundant wildlife hangouts all throughout the day. Pets can get excited and they could be barking or jumping off from your boat. Occasionally, we make exceptions so please give us a call.

Can I bring and use my own kayak or paddleboard?

We discouraged anyone from bringing their own equipment to our rental facility. We offer various selections on our rental fleet to accommodate you. If you have a specific request, please give us a call or send an email to let us know.

Is there any public landing that I can go to launch and use my own Kayak or Paddleboard?

Yes, you can park and launch your boat on any of the landings along Route 28. The Bass River Park is located at 40 Main Street, West Dennis, OR at the Horsefoot Cove town landing next to the Bass River Marina. Both of these locations are OPEN TO ALL PUBLIC USE.

Can I bring my fishing rod and fish from my kayak or canoe?

We do not allow fishing rods and or fishing on the river using our kayaks. In the past, there had been accidents of people getting hurt from flying hooks.

Parking is full in your boat yard, where can I park?

We have satellite parking. It’s about a couple hundred yards from the boat house.

Directions: Take a left when you come out from our facility. On the right hand-side, you will see Honeydew and the Children’s School. Our satellite parking is the corner lot after the school. (Do not park at the school yard) You can access it both ways; from route 28 or Shad Hole Road. You can park anywhere on that lot. Remember to bring your Driver License for the rental process.

Can I bring a cooler on the kayak with me?

Yes, you can but we reserved the right inspect your cooler prior to sending you out on your outing. Any type of alcoholic beverage is strictly prohibited.

I booked on-line; do I still have to fall in-line to get into the water?

Yes. Booking online is to secure your boat. However, you still do have to fall inline if there are people ahead of you getting out on the water. Our whole team works efficiently to get you out on the water as fast as we can!

Can me and my wife bring our toddlers on the boat?

We love children and yes you can!! We have many options for you. Give us a call or email to accommodate your needs!

We have our own life vest; are we allow to use them?

Of course, you can! In case you change your mind, we have them available at the boat office.

Can I bring my phone with me?

We get this question all day long. If you have a waterproof safety bag, yes you can. If you don’t have one, then you are taking a high risk of getting your phone wet or dropping it on the water. The front desk sells waterproof phone pouch. But that does not guarantee that your phone is safe from getting into the bottom of the river. We are going to leave it up to your own decision.

What is your refund policy?

Cancellations due to weather such as rains and thunderstorms are fully refundable. A changed of mind or plans, no refund.

What if I changed my mind for any reasons?

If you showed up at boat office, ask to rent a boat and we provided you the service; such as taking your boat order, helped you with the whole checked-in process, get you out on the water with your choice of boat, then you decide not to do it anymore for any reasons you may have, it is non-refundable.

My question is not here. How do I reach you?

You may send us an email or give us a call. We will get back to you as soon as we can. We are usually out on the field between 11am to 2pm but we are constantly checking voicemail messages.